{"page":{"id":"01HTKG9F3RNXCAYHS635BAA4NM","name":"Maven AGI","url":"https://status.mavenagi.com/","updated_at":"2026-09-29T18:46:55Z"},"incidents":[{"id":"01M3Q7VHRA52DW2T1NQ5YAF9RF","name":"Voice calls temporarily unavailable","status":"monitoring","created_at":"2026-09-29T18:46:55Z","updated_at":"2026-09-29T18:46:55Z","monitoring_at":"2026-09-29T18:46:55Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01M3Q7VHRA1RJYYV9SPSWW4YQJ","body":"Between 2:14 PM and 2:38 PM ET (18:14–18:38 UTC) on September 29, some voice calls could not be connected. The issue has been resolved, and calls are connecting normally. We are continuing to monitor.","created_at":"2026-09-29T18:46:55Z","display_at":"2026-09-29T18:46:55Z","incident_id":"01M3Q7VHRA52DW2T1NQ5YAF9RF","status":"monitoring","updated_at":"2026-09-29T18:46:55Z"}]},{"id":"01M3D2P4YZMMMED6YFX4NYVZAN","name":"Agent Designer Authentication Degredation","status":"resolved","created_at":"2026-09-25T20:04:11Z","updated_at":"2026-09-26T01:16:01Z","resolved_at":"2026-09-26T01:16:01Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01M3DMH4NHM15AV0ESYEBY5ZY5","body":"Authentication issues have been resolved.","created_at":"2026-09-26T01:16:01Z","display_at":"2026-09-26T01:16:01Z","incident_id":"01M3D2P4YZMMMED6YFX4NYVZAN","status":"resolved","updated_at":"2026-09-26T01:16:01Z"},{"id":"01M3D2P4YZHAS947RCYXNVPN2W","body":"Some users may experience intermittent failures logging into Agent Designer. We have identified the issue and expect to have a fix within the next couple of hours.","created_at":"2026-09-25T20:04:11Z","display_at":"2026-09-25T20:04:11Z","incident_id":"01M3D2P4YZMMMED6YFX4NYVZAN","status":"identified","updated_at":"2026-09-25T20:04:11Z"}]},{"id":"01M2KK2QM9XDQZ0EC8J012C02Y","name":"Smart Relay Outage","status":"resolved","created_at":"2026-09-15T22:30:25Z","updated_at":"2026-09-17T18:56:55Z","resolved_at":"2026-09-15T16:25:00Z","impact":"none","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01M2KK2QM925DB6R1H4Z06YQ3E","body":"Tickets sent to Smart Relay from any CRM were not answered between 3pm 09/14 and 11:30am. 09/15","created_at":"2026-09-15T22:30:25Z","display_at":"2026-09-15T16:25:00Z","incident_id":"01M2KK2QM9XDQZ0EC8J012C02Y","status":"resolved","updated_at":"2026-09-15T22:30:43Z"}]},{"id":"01M21X6KF70HD3X8MG0Q8BD6TK","name":"Conversation endpoint degraded performance","status":"resolved","created_at":"2026-09-09T01:40:58Z","updated_at":"2026-09-10T21:13:23Z","resolved_at":"2026-09-09T02:08:09Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01M21YRBVFCV78B0G0X1PK1Z8B","body":"Conversation endpoint is determined to be in a healthy state","created_at":"2026-09-09T02:08:09Z","display_at":"2026-09-09T02:08:09Z","incident_id":"01M21X6KF70HD3X8MG0Q8BD6TK","status":"resolved","updated_at":"2026-09-09T02:08:09Z"},{"id":"01M21Y24SKGER6AYZT4HV145QH","body":"We have taken steps to remediate the problem. Currently monitoring to make sure everything is healthy.","created_at":"2026-09-09T01:56:00Z","display_at":"2026-09-09T01:56:00Z","incident_id":"01M21X6KF70HD3X8MG0Q8BD6TK","status":"monitoring","updated_at":"2026-09-09T01:56:00Z"},{"id":"01M21XPYPTVTJNVNT9KNRXEY4J","body":"We believe we have identified the problem and are taking steps to resolve.","created_at":"2026-09-09T01:49:54Z","display_at":"2026-09-09T01:49:54Z","incident_id":"01M21X6KF70HD3X8MG0Q8BD6TK","status":"identified","updated_at":"2026-09-09T01:49:54Z"},{"id":"01M21X6KF7SB3GAQ8B56HX1D4X","body":"We are investigating increased error rates affecting the conversation endpoint. We will provide an update as more information becomes available.","created_at":"2026-09-09T01:40:58Z","display_at":"2026-09-09T01:40:58Z","incident_id":"01M21X6KF70HD3X8MG0Q8BD6TK","status":"investigating","updated_at":"2026-09-09T01:40:58Z"}]},{"id":"01M1F0478XXF09XB3V087GKJ8B","name":"Some voice calls are failing when transferring to a live agent.","status":"resolved","created_at":"2026-09-01T17:26:31Z","updated_at":"2026-09-03T21:11:17Z","resolved_at":"2026-09-03T21:11:17Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01M1MHS73Y8HAB5RPXPH73DM69","body":"All systems are operating normally.","created_at":"2026-09-03T21:11:17Z","display_at":"2026-09-03T21:11:17Z","incident_id":"01M1F0478XXF09XB3V087GKJ8B","status":"resolved","updated_at":"2026-09-03T21:11:17Z"},{"id":"01M1F5A2R1MJQ0ZS93BRJP58ZX","body":"Third-party provider cleared the incident] — Our last failure was 17:27 UTC, so 87 minutes clean with   324 successful transfers since. Failure rate back to baseline.","created_at":"2026-09-01T18:57:06Z","display_at":"2026-09-01T18:57:06Z","incident_id":"01M1F0478XXF09XB3V087GKJ8B","status":"monitoring","updated_at":"2026-09-03T21:10:19Z"},{"id":"01M1F1ZS285G1DGQ56J1HV4WZW","body":"No failures since 17:27 UTC (28 min clean). Not calling it resolved yet because the third-party provider still has their incident on monitoring, not resolved.\n\n  Provider status: 502 REST API incident → monitoring at 17:40 UTC (\"now operating normally\"). Their Voice REST API incident → resolved 17:42 UTC. Next provider update expected ~18:10 UTC.\n\n  Staying in monitoring until they mark resolved. Will close after that. Impact numbers and follow-ups to come.","created_at":"2026-09-01T17:59:03Z","display_at":"2026-09-01T17:59:03Z","incident_id":"01M1F0478XXF09XB3V087GKJ8B","status":"monitoring","updated_at":"2026-09-01T17:59:20Z"},{"id":"01M1F0478XHSQM40MQ4WRDNP63","body":"Some voice calls are failing when transferring to a live agent.   \n\nThis is caused by an ongoing incident with a third-party provider, who has  confirmed the issue and is deploying a fix. \nMost transfers are completing normally, and no other voice functionality is affected. We will post another update by 18:00 UTC.","created_at":"2026-09-01T17:26:31Z","display_at":"2026-09-01T17:26:31Z","incident_id":"01M1F0478XXF09XB3V087GKJ8B","status":"identified","updated_at":"2026-09-01T17:26:31Z"}]},{"id":"01M1MEKF7W9TFNKPS7QNX1ZECR","name":"Brief service disruption affecting API requests and agent responses","status":"resolved","created_at":"2026-09-03T20:15:43Z","updated_at":"2026-09-03T20:17:52Z","resolved_at":"2026-09-01T23:29:00Z","impact":"critical","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01M1MEKF7WDB9QBZQ78YQ6TZWE","body":"Service returned to normal performance at approximately 7:29 PM ET. Total impact lasted approximately nine minutes, including about five minutes of sustained request failures. The update that triggered the issue completed successfully, and no customer data was lost or affected.","created_at":"2026-09-03T20:15:43Z","display_at":"2026-09-01T23:29:00Z","incident_id":"01M1MEKF7W9TFNKPS7QNX1ZECR","status":"resolved","updated_at":"2026-09-03T20:15:43Z"},{"id":"01M1MEKF7WKCKKQAQMAPQW4S72","body":"We identified the cause as a structural database change included in a routine platform update. Completing that change required locking a core data table, and incoming requests queued behind the lock until the system could no longer accept new work. The operation completed at approximately 7:22 PM ET and error rates began recovering.","created_at":"2026-09-03T20:15:43Z","display_at":"2026-09-01T23:23:00Z","incident_id":"01M1MEKF7W9TFNKPS7QNX1ZECR","status":"identified","updated_at":"2026-09-03T20:15:43Z"},{"id":"01M1MEKF7WKJVJ09BFQ2WASDRP","body":"Our monitoring detected elevated error rates affecting API requests and agent responses, beginning at approximately 7:14 PM ET. Affected requests returned errors rather than completing slowly. Engineers were engaged and began investigating immediately.","created_at":"2026-09-03T20:15:43Z","display_at":"2026-09-01T23:19:00Z","incident_id":"01M1MEKF7W9TFNKPS7QNX1ZECR","status":"investigating","updated_at":"2026-09-03T20:15:43Z"}]},{"id":"01M0G4B24W3BKCYEJPPBB7FM0C","name":"Some Customers Cannot Load Chat","status":"resolved","created_at":"2026-08-20T17:43:43Z","updated_at":"2026-08-20T18:38:30Z","resolved_at":"2026-08-20T16:32:00Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01M0G4J7NXZ7PMP5B8H6J1D88A","body":"This issue has been resolved - a small percentage of customers were not able to load or use the Maven chat widget.","created_at":"2026-08-20T17:47:38Z","display_at":"2026-08-20T16:32:00Z","incident_id":"01M0G4B24W3BKCYEJPPBB7FM0C","status":"resolved","updated_at":"2026-08-20T17:47:58Z"},{"id":"01M0G4B24WCRDKESBNZ3ANYPVZ","body":"A small percentage of customers are not able to load the chat widget into their browser.","created_at":"2026-08-20T17:43:43Z","display_at":"2026-08-19T05:30:00Z","incident_id":"01M0G4B24W3BKCYEJPPBB7FM0C","status":"identified","updated_at":"2026-08-20T17:48:18Z"}]},{"id":"01KZSDZ3Q3885H9AX0DMTNTZE1","name":"MSTeams Connectivity","status":"resolved","created_at":"2026-08-11T22:09:25Z","updated_at":"2026-08-25T19:22:54Z","resolved_at":"2026-08-11T21:29:00Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KZSDZ3Q3SK7WJB25FW3RG0CA","body":"An expired authentication credential prevented the Microsoft Teams integration from connecting to Microsoft's platform. The credential has been rotated and the integration is now fully operational.","created_at":"2026-08-11T22:09:25Z","display_at":"2026-08-11T21:29:00Z","incident_id":"01KZSDZ3Q3885H9AX0DMTNTZE1","status":"resolved","updated_at":"2026-08-11T22:09:25Z"},{"id":"01KZSDZ3Q36TH7RESDHCMPBH0Z","body":"Authentication Errors Occurring","created_at":"2026-08-11T22:09:25Z","display_at":"2026-08-11T21:02:00Z","incident_id":"01KZSDZ3Q3885H9AX0DMTNTZE1","status":"identified","updated_at":"2026-08-11T22:09:25Z"}]},{"id":"01KZ47B02QX47KV7HQ35TDD8MC","name":"Voice calling is partially unavailable. We are investigating the issue.","status":"resolved","created_at":"2026-08-03T16:29:31Z","updated_at":"2026-08-07T16:08:53Z","resolved_at":"2026-08-03T16:48:41Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KZ48E3ER87NRD4GW2FQ43JV1","body":"We have completed monitoring, and the system has remained stable. This incident is now resolved.","created_at":"2026-08-03T16:48:41Z","display_at":"2026-08-03T16:48:41Z","incident_id":"01KZ47B02QX47KV7HQ35TDD8MC","status":"resolved","updated_at":"2026-08-03T16:48:41Z"},{"id":"01KZ4832SQJ7ZB04G59HR5BENE","body":"We have completed mitigation steps, and the system is currently stable. We are continuing to monitor system health.","created_at":"2026-08-03T16:42:40Z","display_at":"2026-08-03T16:42:40Z","incident_id":"01KZ47B02QX47KV7HQ35TDD8MC","status":"monitoring","updated_at":"2026-08-03T16:42:40Z"},{"id":"01KZ47DDCRFTSQYM45EB3XEX6B","body":"We have identified the issue, and a fix has been applied. We are verifying the fix. ","created_at":"2026-08-03T16:30:50Z","display_at":"2026-08-03T16:30:50Z","incident_id":"01KZ47B02QX47KV7HQ35TDD8MC","status":"identified","updated_at":"2026-08-03T16:30:50Z"},{"id":"01KZ47B02Q63HSSJT0PWSZR639","body":"Voice is partially down, and some voice calls are impacted, and we are investigating","created_at":"2026-08-03T16:29:31Z","display_at":"2026-08-03T16:29:31Z","incident_id":"01KZ47B02QX47KV7HQ35TDD8MC","status":"identified","updated_at":"2026-08-03T16:29:31Z"}]},{"id":"01KY2Z2T7RRTNFCG84EKZP0HFE","name":"Voice error for a small number of customers","status":"resolved","created_at":"2026-07-21T18:30:18Z","updated_at":"2026-07-27T15:04:18Z","resolved_at":"2026-07-21T13:55:00Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KY2Z2T7RGH5WHEHXCAJ04MJ5","body":"A configuration maintenance caused voice calls to fail for a short period for a small number of customers. \nThe issue was identified and resolved immediately.\n\n\n**Resolution:**\n\n The configuration was corrected and voice calls are operating normally.","created_at":"2026-07-21T18:30:18Z","display_at":"2026-07-21T13:55:00Z","incident_id":"01KY2Z2T7RRTNFCG84EKZP0HFE","status":"resolved","updated_at":"2026-07-21T18:30:37Z"}]},{"id":"01KXP92NZJHQBFEFJWC3KHN3TS","name":"All systems are down","status":"resolved","created_at":"2026-07-16T20:14:52Z","updated_at":"2026-07-23T13:11:38Z","resolved_at":"2026-07-16T15:11:00Z","impact":"critical","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KXP92NZJYE04C7VYT95DY3R0","body":"A bad configuration change caused all Maven systems to suffer a downtime of ~8min. The change was rolled back instantly when the issue was identified, and all systems are back to operational.","created_at":"2026-07-16T20:14:52Z","display_at":"2026-07-16T15:11:00Z","incident_id":"01KXP92NZJHQBFEFJWC3KHN3TS","status":"resolved","updated_at":"2026-07-16T20:14:52Z"},{"id":"01KXP92NZJC99ZNBC8T9W85DPP","body":"We're investigating 500 errors reported on all Maven systems.","created_at":"2026-07-16T20:14:52Z","display_at":"2026-07-16T15:03:00Z","incident_id":"01KXP92NZJHQBFEFJWC3KHN3TS","status":"investigating","updated_at":"2026-07-16T20:14:52Z"}]},{"id":"01KTSCT5HSN4V2SD9T2NRSTC2E","name":"Salesforce copilot not loading intermittently","status":"resolved","created_at":"2026-06-10T18:30:45Z","updated_at":"2026-06-11T19:49:09Z","resolved_at":"2026-06-10T21:24:00Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KTSVJQPZSR1354TW88YQRZCR","body":"Issue has been resolved","created_at":"2026-06-10T22:48:50Z","display_at":"2026-06-10T21:24:00Z","incident_id":"01KTSCT5HSN4V2SD9T2NRSTC2E","status":"resolved","updated_at":"2026-06-16T18:01:58Z"},{"id":"01KTSHGMRQ67976KK7EDTBQYGE","body":"Suspected issues from 3rd party services","created_at":"2026-06-10T19:52:56Z","display_at":"2026-06-10T19:52:56Z","incident_id":"01KTSCT5HSN4V2SD9T2NRSTC2E","status":"monitoring","updated_at":"2026-06-10T19:52:56Z"},{"id":"01KTSCT5HSCZG5M52R0M1ZT0TK","body":"Potential timeouts due to degraded API performance","created_at":"2026-06-10T18:30:45Z","display_at":"2026-06-10T18:30:45Z","incident_id":"01KTSCT5HSN4V2SD9T2NRSTC2E","status":"investigating","updated_at":"2026-06-10T18:30:45Z"}]},{"id":"01KTRWX9TRR0JBCFQGET90FN8P","name":"Documentation sites are unavailable","status":"resolved","created_at":"2026-06-10T13:52:51Z","updated_at":"2026-06-18T17:31:32Z","resolved_at":"2026-06-10T15:11:44Z","impact":"none","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KTSCJAB54Z207PPXX72T2DYX","body":"Documentation sites are now back up.","created_at":"2026-06-10T18:26:28Z","display_at":"2026-06-10T18:26:28Z","incident_id":"01KTRWX9TRR0JBCFQGET90FN8P","status":"resolved","updated_at":"2026-06-10T18:26:28Z"},{"id":"01KTS5WDQ0J6KRTAK2J8SXG6WA","body":"Documentations sites are unavailable again, we're working to get them back up.","created_at":"2026-06-10T16:29:39Z","display_at":"2026-06-10T16:29:39Z","incident_id":"01KTRWX9TRR0JBCFQGET90FN8P","status":"investigating","updated_at":"2026-06-10T16:29:39Z"},{"id":"01KTS1DQY2W99RGGZGFNZ365AR","body":"Documentation sites are back up after a fix was pushed by our docs vendor.","created_at":"2026-06-10T15:11:44Z","display_at":"2026-06-10T15:11:44Z","incident_id":"01KTRWX9TRR0JBCFQGET90FN8P","status":"resolved","updated_at":"2026-06-10T15:11:44Z"},{"id":"01KTRWX9TRMXGR2SN2HK3ADETG","body":"Documentation sites at docs.mavenagi.com and developers.mavenagi.com are currently unavailable. We're actively investigating the cause.\n\n \n\nThere is no impact to any active production agent traffic or agent operations.","created_at":"2026-06-10T13:52:51Z","display_at":"2026-06-10T13:52:51Z","incident_id":"01KTRWX9TRR0JBCFQGET90FN8P","status":"investigating","updated_at":"2026-06-10T13:53:34Z"}]},{"id":"01KTSTRHYVE96320YHNARXQ7W8","name":"Issue has been resolved","status":"resolved","created_at":"2026-06-10T22:34:32Z","updated_at":"2026-06-10T22:34:32Z","resolved_at":"2026-06-10T15:28:00Z","impact":"none","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KTSTRHYV3SSQKBXH824NSJX5","body":"Customers may have experienced intermittent outage caused a third party provider. Issue has since been resolved.","created_at":"2026-06-10T22:34:32Z","display_at":"2026-06-10T15:28:00Z","incident_id":"01KTSTRHYVE96320YHNARXQ7W8","status":"resolved","updated_at":"2026-06-10T22:34:32Z"}]},{"id":"01KV8RY2P8TQCVZ77W371J7HVC","name":"Google Drive Knowledge Refresh Is Broken","status":"resolved","created_at":"2026-06-16T17:51:13Z","updated_at":"2026-06-16T18:00:59Z","resolved_at":"2026-06-08T14:32:00Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KV8RY2P8SWWZ4BXQVF7GY0DC","body":"Customers were not able to refresh their knowledge bases that were created from the Google Drive app","created_at":"2026-06-16T17:51:13Z","display_at":"2026-06-08T14:32:00Z","incident_id":"01KV8RY2P8TQCVZ77W371J7HVC","status":"resolved","updated_at":"2026-06-16T17:51:13Z"}]},{"id":"01KT6X6M80W6DFCCP12B24BW2V","name":"Incident affecting some voice customers","status":"resolved","created_at":"2026-06-03T14:11:36Z","updated_at":"2026-06-10T13:13:40Z","resolved_at":"2026-06-03T14:20:45Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KT6XQC30ZZ0044NZ6Y5N83WJ","body":"Confirmed that systems are operating normally. ","created_at":"2026-06-03T14:20:45Z","display_at":"2026-06-03T14:20:45Z","incident_id":"01KT6X6M80W6DFCCP12B24BW2V","status":"resolved","updated_at":"2026-06-03T14:20:45Z"},{"id":"01KT6X6M80TMY8CHFJYPANA6MA","body":"Starting around 09:00 ET, some voice calls began failing. This is not affecting all voice traffic, but it is causing some impacted calls to end unexpectedly.\n\nWe have identified the issue and applied a fix around 09:40 ET. All systems should be operating normally now, and we are continuing to monitor for stability.\n","created_at":"2026-06-03T14:11:36Z","display_at":"2026-06-03T14:11:36Z","incident_id":"01KT6X6M80W6DFCCP12B24BW2V","status":"monitoring","updated_at":"2026-06-03T14:11:36Z"}]},{"id":"01KSSXW3FW5FRQHS5ZDG9FGS6C","name":"Degraded API Performance","status":"resolved","created_at":"2026-05-29T13:13:12Z","updated_at":"2026-05-29T13:13:12Z","resolved_at":"2026-05-29T12:10:00Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KSSXW3FW995P7DRJM5HX3ZWS","body":"The issue has been resolved, and performance has returned to normal.","created_at":"2026-05-29T13:13:13Z","display_at":"2026-05-29T12:10:00Z","incident_id":"01KSSXW3FW5FRQHS5ZDG9FGS6C","status":"resolved","updated_at":"2026-05-29T13:13:13Z"},{"id":"01KSSXW3FWBKD0GMD9R6FR62GB","body":"We are currently experiencing degraded performance related to an issue with an upstream dependency. Users may notice slower API response times and a small increase in errors. Our team is investigating and will provide updates as they become available.","created_at":"2026-05-29T13:13:12Z","display_at":"2026-05-29T10:40:00Z","incident_id":"01KSSXW3FW5FRQHS5ZDG9FGS6C","status":"monitoring","updated_at":"2026-05-29T13:18:06Z"}]},{"id":"01KS30HFWJWV7V66A47QSP7BYG","name":"Salesforce Copilot Conversations Not Loading","status":"resolved","created_at":"2026-05-20T15:37:18Z","updated_at":"2026-05-21T15:21:44Z","resolved_at":"2026-05-20T15:18:00Z","impact":"critical","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KS30HFWJ845A9R2GA7R2VSV7","body":"Functionality has been restored to the Salesforce app and all systems are fully operational.","created_at":"2026-05-20T15:37:19Z","display_at":"2026-05-20T15:18:00Z","incident_id":"01KS30HFWJWV7V66A47QSP7BYG","status":"resolved","updated_at":"2026-05-20T15:37:19Z"}]},{"id":"01KNSKS1QG3000DF7FVBWJ2JFJ","name":"Reduced connection and timeouts for API calls","status":"resolved","created_at":"2026-04-09T17:13:59Z","updated_at":"2026-05-04T17:51:24Z","resolved_at":"2026-04-09T18:47:43Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KNSS4ND21EKS4FE2HQ5HJMW8","body":"The fix for the connectivity and timing issues has been deployed and verified.","created_at":"2026-04-09T18:47:43Z","display_at":"2026-04-09T18:47:43Z","incident_id":"01KNSKS1QG3000DF7FVBWJ2JFJ","status":"resolved","updated_at":"2026-04-09T18:47:43Z"},{"id":"01KNSKY2AVJ789V0Q7T22525B5","body":"We've identified the root causes and are pushing out the fixes now. The prior mitigation work has removed the impact from the affected components.","created_at":"2026-04-09T17:16:44Z","display_at":"2026-04-09T17:16:44Z","incident_id":"01KNSKS1QG3000DF7FVBWJ2JFJ","status":"identified","updated_at":"2026-04-09T17:16:44Z"},{"id":"01KNSKS1QG9WR2W9F0VSSFZCTF","body":"The connection issues and timeouts have been mitigated and we've identified probably root causes, which we will start rolling out.","created_at":"2026-04-09T17:13:59Z","display_at":"2026-04-09T16:04:00Z","incident_id":"01KNSKS1QG3000DF7FVBWJ2JFJ","status":"investigating","updated_at":"2026-04-09T17:23:44Z"}]},{"id":"01KN2SY2T35E2AFY9TWQR73AES","name":"Knowledge ingestion responsiveness issues","status":"resolved","created_at":"2026-03-31T20:39:04Z","updated_at":"2026-04-10T20:50:02Z","resolved_at":"2026-04-02T03:01:09Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KN626DJAE5EHWTB0RRBJDF5E","body":"The publishing delay has been resolved, and all previously affected knowledge bases have been restored.","created_at":"2026-04-02T03:01:09Z","display_at":"2026-04-02T03:01:09Z","incident_id":"01KN2SY2T35E2AFY9TWQR73AES","status":"resolved","updated_at":"2026-04-02T03:01:09Z"},{"id":"01KN567VWCWJ9D60PBKN88260F","body":"We believe we’ve resolved the issues and are monitoring to confirm. We expect all affected KBs to be fixed within eight hours.","created_at":"2026-04-01T18:52:36Z","display_at":"2026-04-01T18:52:36Z","incident_id":"01KN2SY2T35E2AFY9TWQR73AES","status":"monitoring","updated_at":"2026-04-01T18:52:36Z"},{"id":"01KN4X64QKXJYGJGVXWZJ7ZV3M","body":"Current state:                          \n\n• Knowledge base edits and new documents added today are being indexed normally for the majority of customers.\n\n• Some changes made yesterday may not yet be fully reflected. As a quick workaround, making a small edit to a knowledge base will trigger reindexing.                                                                  \n\n• Customers with very large knowledge bases (many hundreds of documents) may still experience delays. A targeted fix is currently being deployed and expected to be live within the next few hours.  ","created_at":"2026-04-01T16:14:22Z","display_at":"2026-04-01T16:14:22Z","incident_id":"01KN2SY2T35E2AFY9TWQR73AES","status":"monitoring","updated_at":"2026-04-01T16:14:22Z"},{"id":"01KN34QCM0EV1NVWC37E9Z78MZ","body":"We've pushed out a release that included changes decreasing the db load, and the system has recovered as expected.","created_at":"2026-03-31T23:47:39Z","display_at":"2026-03-31T23:47:39Z","incident_id":"01KN2SY2T35E2AFY9TWQR73AES","status":"monitoring","updated_at":"2026-03-31T23:47:39Z"},{"id":"01KN2XVCRMTWAT6Q5X688644ER","body":"We have identified specific database settings that have led to suboptimal performance in high ingestion loads; these have been changed and released to production.\n\nIngestion jobs are still backed off but we see faster completions of these jobs. We continue to monitor the process.","created_at":"2026-03-31T21:47:30Z","display_at":"2026-03-31T21:47:30Z","incident_id":"01KN2SY2T35E2AFY9TWQR73AES","status":"identified","updated_at":"2026-03-31T21:47:30Z"},{"id":"01KN2SY2T3Q2Y7CV0H3C6G9MCP","body":"We are seeing unresponsiveness or slowness in knowledge base creation possibly due to a spike in related workflows; we are investigating the root cause.","created_at":"2026-03-31T20:39:04Z","display_at":"2026-03-31T20:39:04Z","incident_id":"01KN2SY2T35E2AFY9TWQR73AES","status":"investigating","updated_at":"2026-03-31T21:12:11Z"}]},{"id":"01KN029PHRM9ZYM8CVCTNHTBBP","name":"Agent Designer Unreachable","status":"resolved","created_at":"2026-03-30T19:07:30Z","updated_at":"2026-04-15T19:17:28Z","resolved_at":"2026-03-30T19:10:17Z","impact":"critical","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KN02ET4KZ3MKC0SK7VPBQWRA","body":"Agent designer issues have been resolved and the application should be working as expected now.","created_at":"2026-03-30T19:10:17Z","display_at":"2026-03-30T19:10:17Z","incident_id":"01KN029PHRM9ZYM8CVCTNHTBBP","status":"resolved","updated_at":"2026-03-30T19:10:17Z"},{"id":"01KN029PHRA0CN8Z3FCBWEV7M0","body":"We are aware that Agent Designer is currently unreachable and our team is actively investigating.","created_at":"2026-03-30T19:07:30Z","display_at":"2026-03-30T18:40:00Z","incident_id":"01KN029PHRM9ZYM8CVCTNHTBBP","status":"investigating","updated_at":"2026-03-30T19:53:36Z"}]},{"id":"01KMGDV13SMZPZN4D7Y9W72KSM","name":"Investigating increased ask latency","status":"resolved","created_at":"2026-03-24T17:21:21Z","updated_at":"2026-03-25T20:48:52Z","resolved_at":"2026-03-25T20:48:51Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KMKC3PNAM7MXXKMA2VW1E3AE","body":"The elevated latency issue has been resolved.","created_at":"2026-03-25T20:48:51Z","display_at":"2026-03-25T20:48:51Z","incident_id":"01KMGDV13SMZPZN4D7Y9W72KSM","status":"resolved","updated_at":"2026-03-25T20:48:51Z"},{"id":"01KMGDV13SHWWBK64A59PYDYVH","body":"We are experiencing some service latency and we are actively investigating.","created_at":"2026-03-24T17:21:21Z","display_at":"2026-03-24T17:21:21Z","incident_id":"01KMGDV13SMZPZN4D7Y9W72KSM","status":"investigating","updated_at":"2026-03-24T17:21:21Z"}]},{"id":"01KMK2WRGGASFPXBQW7N5MGK09","name":"Update: Chat window issue","status":"resolved","created_at":"2026-03-25T18:07:47Z","updated_at":"2026-04-02T19:24:35Z","resolved_at":"2026-03-25T18:18:29Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KMK3GC2T3BSGGZP15F02RRC1","body":"Chat systems are now working as expected","created_at":"2026-03-25T18:18:29Z","display_at":"2026-03-25T18:18:29Z","incident_id":"01KMK2WRGGASFPXBQW7N5MGK09","status":"resolved","updated_at":"2026-03-25T18:18:29Z"},{"id":"01KMK31HMWBTRA7D10ZYCMH0V6","body":"```\nUpdate: Chat Issue\n\nSome users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability.\n\nWe will continue to share updates as needed.\n```","created_at":"2026-03-25T18:10:24Z","display_at":"2026-03-25T18:10:24Z","incident_id":"01KMK2WRGGASFPXBQW7N5MGK09","status":"monitoring","updated_at":"2026-03-25T18:10:24Z"},{"id":"01KMK2WRGGKPWSF769617VGMQ8","body":"```\nUpdate: Chat Window Issue\n\nSome users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability.\n\nWe will continue to share updates as needed.\n```","created_at":"2026-03-25T18:07:47Z","display_at":"2026-03-25T18:07:47Z","incident_id":"01KMK2WRGGASFPXBQW7N5MGK09","status":"investigating","updated_at":"2026-03-25T18:07:47Z"}]},{"id":"01KN7S67RP67CYKNQ9D1HKAFD2","name":"Voice Call is down.","status":"resolved","created_at":"2026-04-02T19:02:15Z","updated_at":"2026-04-02T19:10:23Z","resolved_at":"2026-03-10T20:57:00Z","impact":"major","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KN7SDX0M4ZKXAPMVDTKAWE1H","body":"The issue has been resolved. ","created_at":"2026-04-02T19:06:26Z","display_at":"2026-03-10T20:57:00Z","incident_id":"01KN7S67RP67CYKNQ9D1HKAFD2","status":"resolved","updated_at":"2026-04-02T19:07:18Z"},{"id":"01KN7SAHWW9098DKG6387H266D","body":"Voice call functionality was unavailable across the platform. During this period, all incoming voice calls failed.","created_at":"2026-04-02T19:04:36Z","display_at":"2026-03-10T20:25:00Z","incident_id":"01KN7S67RP67CYKNQ9D1HKAFD2","status":"investigating","updated_at":"2026-04-02T19:07:23Z"}]},{"id":"01KN7R6XABM2KB64DVEN2AMRAA","name":"Zendesk Integration Degradation","status":"resolved","created_at":"2026-04-02T18:45:08Z","updated_at":"2026-04-03T14:07:58Z","resolved_at":"2026-03-09T16:42:00Z","impact":"minor","page_id":"01HTKG9F3RNXCAYHS635BAA4NM","incident_updates":[{"id":"01KN7R6XAB0X4P39XF71494TGH","body":"Ticket creation was unavailable to some customers","created_at":"2026-04-02T18:45:08Z","display_at":"2026-03-09T16:42:00Z","incident_id":"01KN7R6XABM2KB64DVEN2AMRAA","status":"resolved","updated_at":"2026-04-02T18:45:08Z"}]}]}