Cannot add documents to newly created Manual KnowledgeBases

Write-up

Root Cause Analysis

A code change migrating our internal knowledge base services introduced a property mismatch in manual knowledge bases. This prevented manual knowledge bases from accepting new documents.

Resolution

Due to rapid internal reporting, we isolated the issue quickly by focusing our investigation on specific changes included in the most recent release. The resolution was deployed as an immediate hotfix, which reverted the code change responsible for the issue.

Remediation and Preventive Actions

Implement enhanced, explicit guidance for manual testing of all code changes in pre-release environments to catch side effects.
Expand the coverage of our automated test suite to rigorously test core application behaviors within the Agent Designer component.

Write-up

Cannot add documents to newly created Manual KnowledgeBases

Degraded performance

View the incident

Root Cause Analysis

A code change migrating our internal knowledge base services introduced a property mismatch in manual knowledge bases. This prevented manual knowledge bases from accepting new documents.

Resolution

Remediation and Preventive Actions

Implement enhanced, explicit guidance for manual testing of all code changes in pre-release environments to catch side effects.
Expand the coverage of our automated test suite to rigorously test core application behaviors within the Agent Designer component.