Resolved
All systems are operating normally.
Monitoring
Third-party provider cleared the incident] — Our last failure was 17:27 UTC, so 87 minutes clean with 324 successful transfers since. Failure rate back to baseline.
Monitoring
No failures since 17:27 UTC (28 min clean). Not calling it resolved yet because the third-party provider still has their incident on monitoring, not resolved. Provider status: 502 REST API incident → monitoring at 17:40 UTC ("now operating normally"). Their Voice REST API incident → resolved 17:42 UTC. Next provider update expected ~18:10 UTC. Staying in monitoring until they mark resolved. Will close after that. Impact numbers and follow-ups to come.
Identified
Some voice calls are failing when transferring to a live agent.
This is caused by an ongoing incident with a third-party provider, who has confirmed the issue and is deploying a fix.
Most transfers are completing normally, and no other voice functionality is affected. We will post another update by 18:00 UTC.
