Maven AGI

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Write-up
Reduced connection and timeouts for API calls
Partial outage
View the incident
Root Cause Analysis

A recent software update introduced a configuration error that caused an associated component responsible for database queries to execute an inefficient query plan. Specifically, the system defaulted to an expensive database query involving complex operations on large datasets, leading to widespread database connection spikes and subsequent timeouts.

Resolution

Our engineering team quickly identified the missing configuration flag and deployed an urgent hotfix to production, which immediately corrected the query execution plan. This action relieved the database connection pressure, restoring normal service.

Remediation and Preventive Actions
  • We are implementing enhanced query validation processes to test database changes against production-scale data volumes before deployment, preventing future performance regressions.

  • We are improving database hygiene by deploying a feature to automatically expire and clean up stale data from our largest tables, thereby optimizing query performance.

  • We are investing in our deployment infrastructure to significantly reduce the time required to push urgent hotfixes and new versions to production.